NOW OPEN! Facebook: Courtyard Marriott Winston-Salem Downtown Instagram: LinkedIn: /company/courtyardwsdowntown - The Courtyard Marriott Winston-Salem Downtown gives you a taste of our city’s sophisticated charm. Maybe stay at the Hyatt across the street.Welcome to Courtyard Winston-Salem Downtown Where Artistic Innovators Collaborate And by the way: what IS the point of Bonvoy? All those stays have equaled zero benefits-even after loyally booking these properties. I’ve stayed at Marriotts of all kinds in the past several years-from NY to London. If it doesn’t, it’s on the hotel to do the legwork in fixing it. That number connected me to a call center that required me to be on hold indefinitely. When I called the front desk, I was given a separate service number to phone. Memo to Marriott: Internet access is no longer an “extra amenity.” It’s a crucial tool for the many people staying here, trying do their work. They did fix it eventually but it could have been an unfortunate The wifi was unreliable at best. The (scuffed, not very clean) furniture was broken when we arrived a drawer nearly fell on my foot. (Please note: We made these reservations nearly a year in advance.) An hour later, peeked into a room opposite us that was being cleaned and saw it looked out onto the woods and would most definitely be quieter. When we asked if there were other, quieter rooms with maybe a slightly better view, we were told all the rooms face the parking lot. We checked in when the hotel was not fully booked, only to find ourselves right on the (very unsightly) parking lot with a tiny window (whose window we had to keep closed or anyone in the parking lot would see right into), and near enough to the parkway so it sounded like we were on a race track. I could’ve sworn the stale hotel effect went out with Howard Johnson. Rooms smell like a combo of over scented cleaning products and greasy cooking. Case in point: There was one employee in the busy breakfast bar, not only taking orders but serving and, in some cases, preparing the food-which took forever and was meh, at best (and waaaay overpriced). But Marriott is doing its customers dirty by not giving those employees the tools to meet customers’ very reasonable demands. So here’s the tip: spare yourself a crappy experience at a sub-mediocre property and book a night in Winston-Salem somewhere else.…įor the most part, the employees here seem to be doing their best and are, without fail, polite and cheerful.
As my wife made a final check of the room for forgettables like chargers, keys, glasses, the housekeeper barged in for a third time and literally began dunning her to leave a tip. the DND placard on the outside door handle notwithstanding. The coup d’grace: the housekeeper started banging on the door at 9:50 a.m. The 1960s vintage toilet, positioned uncomfortably close to the shower door, had to be flushed three times to fully remove whatever was left in the bowl. The shower was so tiny that I had to stand perpendicular to the shower head to prevent my upper arms from pressing against the shower wall on one side and the glass door on the other. At check-in, the clerk was airily disinterested and smiled only when clarifying for me that breakfast - the only meal available at this property - was served no later than 10 and most certainly NOT complimentary. I suppose its primary value proposition is its proximity to WFU and the coliseum, which might be convenient in hoops season but not so much any other time. The signage said “Courtyard by Marriott,” but it felt like a rebranded Motel 6. Hotels near Winston-Salem State University.Hotels near Reynolda House Museum of American Art.Hotels near Lam Museum of Anthropology, Wake Forest University.Hotels near Winston-Salem Fairgrounds Farmers' Market.
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